Shipping Policy for Tenzify – Meta Commerce
Effective Date: 01-06-2024
1. Local Orders (Within [City/Region]):
- Tenzify aims to deliver local orders within a minimum of 20 minutes to a maximum of 2 hours from the time of order confirmation.
- Local delivery times may vary based on product availability, traffic conditions, and order volume.
2. Regional Orders (Outside Local Area):
- For regional orders beyond our immediate local area, delivery typically takes 3-5 business days.
- This applies to products such as seasonal clothes, proteins, and eligible processed food items that require standard shipping.
3. Shipping Methods:
- We utilize reliable local courier services or our own delivery fleet for local orders to ensure timely delivery within the specified timeframe.
- Regional orders are shipped via reputed courier services with tracking information provided to customers upon dispatch.
4. Shipping Charges:
- A flat shipping charge of Rs. 49 applies to all orders.
- For Cash on Delivery (COD) orders, a nominal charge of Rs. 5 will be added to the shipping fee.
- Shipping charges are communicated to customers during the checkout process and may vary based on delivery location and order specifics.
5. Order Tracking:
- Customers can track their orders in real time through our website or by contacting our customer support team at orders@tenzify.in or 080 69640866.
- Tracking details, including courier information and expected delivery times, will be provided once the order is processed.
6. Delivery Exceptions:
- Delays may occur due to unforeseen weather conditions, natural disasters, or logistical challenges.
- Tenzify will promptly notify customers of any delays and provide updated delivery estimates.
7. International Shipping:
- At present, Tenzify focuses on domestic shipping within [Country]. International shipping options may be explored in the future.
8. Contact Us:
- If you have any questions or concerns about our shipping policy, please get in touch with us at orders@tenzify.in or complaints@tenzify.in, or call us at 080 69640866.
This shipping policy applies to all orders placed through Tenzify – Meta Commerce, a unit of Hydro E11 Studios Private Limited. We strive to provide transparent shipping terms and reliable delivery services to enhance your shopping experience.