Privacy Policy
Hydro E11 Studios Private Ltd, the licensed owner of the brand “Tenzify – Meta Commerce,” and the website Tenzify.in (referred to as “HE11S,” “we,” or “us”), respects your privacy and takes the responsibility of protecting your privacy interests seriously. This Privacy Policy outlines:
- The type of information that HE11S may collect from you when you use the Platform, avail of our Services, or make purchases.
- How your data is collected and used by HE11S on the Platform.
As a visitor to the Platform, we advise you to carefully read this Privacy Policy. By accessing the Platform, its Products, and Services, you agree to the collection and use of your data as outlined in this Privacy Policy. You acknowledge that you are providing your data voluntarily and confirm its accuracy and authenticity. HE11S cannot be held liable for any disputes arising from inaccurate or inauthentic data. If you choose not to provide required data for registration or withdraw your consent for data processing, HE11S may not be obligated to provide the agreed-upon Services or Products. Failure to comply may result in restricted use of our Platform, Services, and Products.
If you grant access to our Services/Products to a third party under your account, the terms “user,” “you,” and “your” will also encompass this third party, subject to applicable laws. You are solely responsible for informing such third-party users of this Privacy Policy and ensuring their compliance with its obligations. You must indemnify HE11S against any claims or breaches of this Privacy Policy by such third-party users.
Information Collection
As part of the registration process on the Platform and to provide Services/Products, HE11S may collect the following personally identifiable information and sensitive personal data:
- Name (first and last name)
- Alternate email address
- Mobile phone number and contact details
- Postal code
- Demographic profile (e.g., age, gender, occupation, education, address)
- Financial information (payment instrument information, transactions, transaction history, payment preferences, spending patterns)
- Information about the pages you visit on the Platform
- Links you click on the Platform
- Number of times you access a page and other browsing information
HE11S collects this information directly from you when provided and automatically as you navigate through the Platform or use our Services/Products. Automatically collected information may include usage details, IP addresses, and data collected through cookies and other tracking technologies.
Use of Information
HE11S will use your personal information for the following lawful purposes:
- To provide personalized features on the Platform
- To offer promotional offers through the Platform and other channels
- To provide your information to business associates and partners for necessary communication
- To maintain transaction history as required by law or policy
- To improve products and contact you as a survey respondent
- To notify you in case of winning any contest or to send you promotional materials from contest sponsors or advertisers
- To serve promotional and advertising materials via display advertisements through the Google Ad network on third-party websites
- To provide aggregated information to partners for website enhancements, merchandising, new product creation, marketing research, and statistical analysis
- To process, disclose, transmit, and share data/information with HE11S entities and third parties with business or contractual dealings with us
- To understand user behavior, improve the Platform, and conduct research on our user base and Service usage
- To allow participation in interactive features of our services
Sharing of Information
HE11S will not use your financial information for purposes other than transaction completion. Personal information will not be rented, sold, or shared with third parties. With your permission, some information may be shared with HE11S’s business associates and partners when necessary to provide requested Services/Products. Aggregate consumer information, excluding personally identifiable information, may be shared with partners or third parties. We may use this information for promotional offers, to investigate unlawful activities, fraud, potential threats, safety/security violations, or legal claims. In certain circumstances, such as complying with legal authorities, subpoenas, court orders, or law enforcement agencies, your information may be disclosed.
Data Protection
HE11S has implemented appropriate physical, electronic, and managerial procedures to protect information against loss, misuse, and alteration. While we take measures to safeguard your personally identifiable information, please be aware that Internet transmissions can’t be made completely secure. If you suspect any data breach, including misuse or unauthorized access, please contact HE11S immediately.
Data Retention
HE11S retains personal information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of our systems. Retention periods can vary based on different data types and purposes.
Your Rights and Choices
You have the right to:
- Opt out of certain data collection and usage, including cookies and information for marketing purposes
- Access, edit, delete, or anonymize your information
- Withdraw consent or change your preferences
- Nominate a representative in case of incapacity
- Seek grievance redressal
- Lodge a complaint with the Data Protection Board of India, as provided by law
You can update your information through the Platform. HE11S does not charge for such requests and may refuse your request where legally permitted. If a request is refused, the reason will be provided.
Changes to Privacy Policy
HE11S reserves the right to change or update this policy at any time, with changes effective upon posting. It is your responsibility to stay updated on any changes to this Privacy Policy. If you disagree with the changes or withdraw consent, please discontinue using the Platform. This Privacy Policy is integral to our terms and conditions.
Contact Us
If you have concerns or questions about the way HE11S processes your personal data, please contact HE11S’s Grievance Officer:
First Escalation:
- IT Grievance Officer: Niranjan Bangalore Anand
- Email: complaints@tenzify.in
- Turnaround Time: Within 3 days of escalation
Return and Refunds First Escalation:
- Grievance Officer: Naveen Ramakrishna
- Email: ordercompliants@tenzify.in
- Turnaround Time: Within 3 days of escalation
Second escalation:
- Nodal officer: Karthika Ananthappa
- Email: nodal@tenzify.in
- Turnaround Time: Within 7 days from escalation
Selling your data is against our policy. We track events and share them with third-party analytics partners to improve our Services/Products. If you have concerns, please contact our Grievance Officer.
Note: This revised Privacy Policy maintains key information while improving clarity and organization.