Return and Refund Policy

Return and Refund Policy

Refund Policy for Tenzify – Meta Commerce Business

Effective Date: 01-06-2024 onwards

1. Refunds for Expired or Near Expiry Date Products:

  • Customers may request a refund for products with expired dates or expiry within 15 days of receipt.
  • Refunds are applicable only for processed packaged items excluding non-processed foods and vegetables.
  • Customers must provide proof of the expiry date (photo or scan of the product label) to process the refund.

2. Quality Concerns for Fresh Produce:

  • In case of spoiled vegetables or fruits, customers must notify us within 24 hours of delivery with photographic/video evidence with package opening.
  • Refunds will be issued upon verification of the complaint and proof provided.

3. Subscription Services:

  • Subscription fees are non-refundable once charged.
  • Customers may cancel their subscription at any time, but refunds for the current billing cycle will not be issued.

4. General Refund Conditions:

  • Refunds are subject to the customer’s satisfactory reason for returning the product.
  • Refunds will be processed to the original mode of payment within 3-7 business days upon approval.
  • Tenzify reserves the right to refuse a refund request if the complaint is not justified or lacks proof.

5. How to Request a Refund:

  • Customers must contact our customer support team at or call us at 080 6964 0866 to initiate a refund request.
  • Provide order details, reason for the refund, and necessary proof (photos, videos) as applicable.

6. Policy Compliance with GDPR:

  • Tenzify complies with the General Data Protection Regulation (GDPR) in handling customer data.
  • Personal information collected during refund requests is used solely for processing refunds and customer support purposes.
  • Customers have the right to access, rectify, or erase their personal data upon request, subject to legal obligations.

7. Policy Amendments:

  • Tenzify reserves the right to update or modify this refund policy at any time.
  • Any changes will be effective immediately upon posting the revised policy on our website.

8. Contact Us:

  • If you have any questions or concerns about this refund policy or GDPR compliance, please contact us at or call us at 080 6964 0866.

This refund policy adheres to GDPR guidelines and Indian government regulations, applying to all purchases made through Tenzify – Meta Commerce Business, operated by Hydro E11 Studios Private Limited in India

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